Wellness and Hospitality Services 
​Customised To Fit The Client Needs 

The Creation 

The concept development phase is about building a solid foundation
for a successful and sustainable operation and business which should allow for a ROI for the Owner, a motivational work place for the team and a memorable experience for the guest

Services in brief;

• Market research and trend analysis identifying target clientele and their demands - pdf.
• Design Brief - conveying the feel and the flow of the design - pdf. 
• Concept Brief - conveying the guest experience, pillars of service and sense of  place - pdf.   
• 5 Year P&L forecast including manning guide - Excel/pdf. 
• ​Development of Drawings & Technical work - working with architect team to secure a sustainable operational planning, effective service delivery by the team and a memorable guest experience 
• OS&E - Equipment and Operational Supplies lists fitted concept and final drawings - excel/pdf. 

The Implementation

Bringing a vision and detailed planning into reality. Making sure every aspect and detail of the operation is considered and the entire team is trained before opening the doors to the esteemed guest. 

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Services in brief;

• Final planning of facilities, guest journey and set up
• Finalisation of service menu's and coordination of products and equipment 
• Pre-opening coordination - getting everything in place at the right time 
• Implementation of management routines 
• Service and standards training of the entire team 
• Selection and implementation of relevant management software 
• ​Implementation and configuration of financial tools for effective tracking of qualitative and financial performance (KPI's)
• Annual planning together with management team - P&L, Marketing plan, HR planning 

The Operation 

Where the magic takes place and where all the hard work of planning and implementing should deliver on the promise of a memorable guest experience and a financially sustainable business.

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Services in brief;

• Management support - performance tracking and analysis including related action plans 
• Coaching and training 
• ​Recruitment services 
• Appraisal and staff review services
• Operational audit's 
• Mystery Shopper 
• ​Onsite task force management  assignments 

All services will be customised to fit the clients need*.
A collaboration will always be based on a mutual understanding of what should be achieved and how to get there. Risenius Consulting applies full transparency in the work process and the partnership with the client.
​A step by step breakdown and sign off process of the work and agreed deliverables is always applied. 

​*All services are available in English and Swedish